Health Technician (Hearing Instrument Specialist)

This position is located in the Audiology & Speech Service at the Charles George VAMC in Asheville, NC. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology. The health technician supports the function of the clinical programs in Audiology.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until October 28, 2026 or until position is filled.

Duties include but are not limited to the following:

a. Hearing aid troubleshooting and repair.
b. Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance)
c. Fabricating earmold impressions with proper (non-diagnostic) otoscopy.
d. Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary.
e. Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation.
f. Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment,
g. Assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories.
h. The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.

Administrative duties may include, but not limited to the following:

a. Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items.
b. Ensuring proper inventory levels to complete the daily tasks.
c. Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory.
d. Processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology.
e. Preparing and charging (if required) hearing aids and assistive devices for delivery.
f. Receiving devices and restoring settings of hearing aid/hearing assistive technology after repair or replacement from manufacturer, Denver Logistics Center (DLC).
g. Maintaining proper levels of mailing/shipping supplies.
h. The Health Technician (HIS) receives and completes incoming communications from Veterans (electronic and telephone), and facilitates follow-up based on audiologist's treatment plan to include ordering supplies through DLC.

Work Schedule: Monday to Friday, 8:00 am to 4:30 pm

Telework: Not Eligible

Virtual: This is not a virtual position.

Recruitment Incentives: May be authorized for highly qualified candidates

This announcement will remain open, unless a selection is made before the closing date. The first certificate of qualified applicants will be issued on May 12, 2026, or when 3 or more applications have been submitted.

Applications will be reviewed and referred to the hiring manager as they are received. It is recommended that you submit your application as early as you can to ensure that your application is considered. Once a selection has been made, this posting will be terminated.Department of Veteran Affairs employees will be given first consideration during selections process and are required to submit a most recent (non award) SF 50.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:
  • Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR
  • Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. NOTE: There is no combination of education and experience which can be substituted for the basic requirements.
• Licensure or Registration: Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia.
• Loss of Licensure or Registration. A Health Technician (HIS) who fails to maintain the required licensure or registration must be removed from the occupation, which may also result in termination of employment.
• Board Certification: Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS).
• Exception for Non-Board Certified Health Technician (HIS).
  • Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. 7405(c)(2)(B).
  • Non-board certified individuals shall only provide care under the supervision of a licensed audiologist.
  • Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained.
  • Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment.
• Failure to Obtain Certification. In all cases, Health Technician (HIS) must actively pursue meeting requirements for board certification starting from the date of their appointment. At the time of appointment, the supervisor will provide the Health Technician (HIS) with the written requirements for board certification, including the time (i.e., two years) by which the board certification must be obtained and the consequences for not becoming board certified by the deadline. Failure to obtain board certification during the two-year period may result in termination of employment.
• Loss of Certification. A Health Technician (HIS) who fails to maintain the required board certification must be removed from the occupation, which may also result in termination of employment.
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• English Language Proficiency: Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

Grade Determinations:
Health Technician (HIS), GS-05 Experience: None beyond the Basic Requirements

• Knowledge, Skills and Abilities. In addition to the Basic Requirements listed above, the candidate must demonstrate the following KSAs.
• Knowledge of basic anatomy of the head and neck.
• Knowledge of basic infection control procedures and guidelines.
• Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing.
• Ability to communicate orally and in writing.
• Ability to follow verbal and written instructions.
• Ability to maintain stock and supply level inventories.
• Assignment. Employees at this grade level serve in a Health Technician (HIS) entry level developmental position and work under the supervision and direction of a licensed audiologist. Assignments associated with this level include, but are not limited to: performing non-diagnostic otoscopy including proper bracing techniques and making appropriate referrals for abnormalities and cerumen management; rechecking air-conduction pure tone threshold testing to assist the audiologist in modifying the treatment plan during hearing aid repair appointments; providing patient care in hearing aid repair appointments, consistent with the audiologist's treatment plan; completing visual and auditory checks with listening stethoscope of hearing aids prior to and following repair of device (troubleshoots performance); processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology; preparing and charging (if required) hearing aids and assistive devices for delivery; receiving devices and restoring settings of hearing aid/hearing assistive technology after repair or replacement from manufacturer, such as Denver Logistics Center (DLC); and maintaining proper levels of mailing/shipping supplies.

Health Technician (HIS), GS-06 Experience. One year of experience equivalent to the next lower grade.

Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs:

• Knowledge of normal and abnormal ear anatomy.
• Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
• Skill in documenting patient procedures and patient devices.
• Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection).
• Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
• Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
• Ability to prepare patient, equipment, and/or environment for audiology procedures.
• Ability to provide triage of patient telephone calls or audiology requests.

Preferred Experience:

• Performing otoscopy and taking ear mold impressions, trouble shooting and minor repair of hearing aids/ear molds
• Performing daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment. Setting up patients for testing and also for performing real ear measurements. Performing air conduction audiometry (without interpretation) for follow up patients
• Knowledge to educate on care and maintenance of hearing aids, accessories. Pairing hearing aids with accessories and cell phone
• Changing acoustic parameter information in NOAH, performing feedback tests. Performing firmware updates on hearing aids, programming Loss and damage hearing aid with previously programmed data. completing adjustments of hearing aids as outlined in Audiologist treatment plan of care
• Computer literacy and electronic documentation, knowledge of ROES, printing consult reports for audiologist to review
• Knowledge on Inventory and supplies

The full performance level of this vacancy is GS-06.

Physical Requirements: moderate lifting (15-44 pounds), moderate carrying (15-44 pounds), straight pulling, pulling hand over hand, pushing, reaching above shoulder, use of fingers, both hands required, walking, standing, repeated bending (2 hours) near vision correctable to 13" to 16" to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, both eyes required, depth perception, ability to distinguish basic colors, ability to distinguish shades of colors and hearing (aid permitted).

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.